Buyers Protection

Introduction

Gem Ethics Pvt Ltd is devoted to making sure that its customers have a safe and secure shopping experience. Gem Ethics Pvt Ltd has implemented a Buyer Protection Policy in order to protect its buyers from sellers who are not honest with their products, minimize the risk of fraud, and improve customer satisfaction.

Authenticity Guarantee

We guarantee that all gemstones and jewelry sold on our website are 100% genuine and as described. Each item is subject to thorough quality checks and comes with a certificate of authenticity.

Secure Payment Processing

We use secure payment gateways for transaction processing. Your payment information is secure and digitally encrypted, ensuring that it remains safe from any possible unauthorized access.

Return and Refund Policy

If for any reason you are not satisfied with your purchased product, then you may return it subject to the following conditions:

  • Return Period: You may initiate the return of an item within 30 days from delivery.
  • Condition: The item must be in the original condition, unused, and with all original packs and certificates.
  • Process: You would need to contact us at info@gemethic.com or on the phone at +94712965296, +1 (267) 892 5720, +971 54 767 4477 to initiate the return process. Upon receipt of your phone call, we will issue you a return authorization together with instructions.
  • Refund: Upon receiving the returned item, it will be inspected, and then we will process a refund in 7-10 business days. Such a refund will be credited to the same method of payment which customers used while placing their orders.

Shipping Protection

We safely pack all that you purchase and send through reputed carriers. Should it get lost or damaged in transit, we replace it, and you receive a full refund.

Dispute Resolution

If you encounter any issues with your purchase, please contact our customer service team at info@gemethic.com or call us at +94712965296, +1 (267) 892 5720, +971 54 767 4477. We are committed to resolving any disputes promptly and fairly.

Contact Us

If you have any questions or concerns about our Buyer Protection Policy, please contact us at info@gemethic.com or call us at +94712965296, +1 (267) 892 5720, +971 54 767 4477.